Air India Alerts Passengers on Flight Delays Due to System and Technical Issues
Air India informed passengers of flight delays caused by a third-party connectivity network issue affecting check-in systems at several airports, now resolved but with delays persisting. Separately, Air India flight AI174 from San Francisco to Delhi made a precautionary landing at Ulaanbaatar on November 2 due to a suspected technical problem. The airline continues to support affected passengers and crew while prioritizing safety.
On November 5, 2025, Air India issued an alert warning passengers about possible delays in flight departures caused by disruptions in a third-party connectivity network that impacted check-in systems at multiple airports including Delhi. Although the system has since been restored, the airline cautioned that some delays may continue as the situation stabilizes, advising passengers to check flight status before traveling and allow extra time. Additionally, Air India flight AI174, operating from San Francisco to Delhi via Kolkata on November 2, performed a precautionary landing at Ulaanbaatar after the crew suspected a technical issue mid-flight. The airline has collaborated with local authorities and the Indian Embassy in Mongolia to provide hotel accommodation and care for passengers and crew affected by the diversion. Air India emphasized that passenger safety and wellbeing remain its priority. Separately, the Directorate General of Civil Aviation granted a temporary extension to flight duty time and flight duty period for two-pilot Boeing 787 Dreamliner flights on European routes due to longer flight paths caused by Pakistan's airspace closure, reflecting ongoing operational challenges for the airline.
